① The Paid Services Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are provided for the purpose of defining the legal relationship between the Company and the Member regarding the sale (purchase), use and refund of, and other activities in relation to, the Paid Products that are sold as part of the Service.
② These Terms and Conditions apply to the Members who purchase the Paid Product.
② Additional terms defined in these Terms and Conditions are as follows:
1. “Paid Product” means products (albums, merchandised products, etc.) that the Members may purchase for a fee in connection with the Service.
① The Company shall notify, in a manner that is appropriate, the following information in these Terms and Conditions and on the Service page to ensure that the Members fully understand the transaction terms for the purchase of the Paid Product before purchasing the product so that Members may purchase the Paid Product without making mistakes or having any misunderstanding. Each of the provisions listed below will be binding upon the Company and the Members as part of the Terms and Conditions.
1. The company name of the seller and the name, address and telephone number of the company’s Representative Director, etc.;
2. Specific details regarding the Paid Product such as the type and price of the Paid Product and the method, period, and conditions for using the Paid Product;
3. Matters such as the period for and method and effect of the withdrawal of the purchase order or termination of the contract; and
4. Matters relating to handling of the consumer complaints, compensation for damages, and dispute resolution.
A contract for purchasing the Paid Product is formed (“hereinafter referred to as the “Purchase Contract”) when the Member provides consent to the Terms and Conditions and purchases the Paid Product through the payment method determined by the Company.
① The purchase of Paid Product is made through a payment method available for the Company by each service platform, such as credit card, mobile phone and bank transfer. If there is an independent business operator which operates the payment method selected by the Member, the Member must follow and implement the procedure set out by the business operator before using such payment method to proceed with the payment.
② The Company may refuse or cancel the Purchase Contract for the Paid Product by refusing to accept the Member’s purchase request or by reserving or revoking the acceptance of the request in the following cases:
1. If the Member has failed to use his or her real name or used another person’s name;
2. If it is determined that there has been a fraudulent payment by theft, considering the circumstances such as massive purchase of the product by using the same IP, consecutive payments by using similar user ID and any history of ID theft;
3. If the Member has provided false information or failed to provide required information in the process of purchasing the Paid Product;
4. If the purchase request has been made by a minor under the age of 19 without the consent of the legal representative;
5. If the payment for the purchase has not been made or there is a possibility of such payment not to be made;
8. If the Member has ever violated any of paragraph 1 through paragraph 7 above; or
9. If the acceptance of the purchase request violates any relevant laws and regulations, or is against social order, public morals and related terms and conditions of the Company.
③ In the following circumstances, Company may suspend the acceptance of the purchase request until the cause of the event is resolved:
1.If the Service disruption occurs; or
2.If the Company experiences a shortfall in human resources or lack of facilities to conduct a normal operation of the Service.
④ Once the Member properly purchases the Paid Product and enters into the Purchase Contract for the Paid Product, Company shall promptly deliver the Purchase Contract, including the matters described in Clause 3.1 above to the Member.
① If the Member is a minor (under the age of 19) or a person with disability, the Member must obtain the consent of his or her legal representative (e.g., a parent) prior to making a payment for the Paid Product.
② The legal representative may, at any time, request a withdrawal of the minor’s purchase of the Paid Product through the Customer Center or on a separate page.
▶ Customer Center: (+82)-2-2097-1830
③ If the Member who is a minor misrepresents his or her age by indicating himself or herself as an adult using an adult’s identity information or making a payment using an adult’s payment information, and this leads the Company to believe that the Member is a person of lawful age or has obtained the consent of the legal representative, the Member or his or her legal representative may not unilaterally cancel the purchase of the Paid Product even if the consent of the legal representative has not been obtained. (Article 17 of the Korean Civil Act).
① Under the Korean Consumer Protection Act in Electronic Commerce (hereinafter referred to as the “Electronic Commerce Act”), the Member may withdraw the purchase order or terminate the Purchase Contract (hereinafter referred to as the “Withdrawal of the Purchase Order”) for the Paid Product within 7 days upon receipt of the Purchase Contract or the Paid Product. However, if the member has already used the purchased product, the Member may not withdraw the purchase order or terminate the Purchase Contract for the part that has been already used. The Company shall clearly notify the reason for such restriction to the Member at the time the Member purchases the Paid Product.
② Notwithstanding Clause 7.1 above, if the contents of the purchased product are different from those provided in the display or advertisement, or are different from the stipulations set forth in the Purchase Contract, the Member may withdraw the purchase order or terminate the Purchase Contract within 3 months from the date of the receipt of the product or within 30 days from the date the Member discovers or could have discovered such fact.
③ If the Member withdraws the purchase order or terminates the Purchase Contract under Clause 7.1 or Clause 7.2, the Member shall return the purchased product pursuant to the Electronic Commerce Act, and the Company shall proceed with the refund procedure pursuant to the same Act.
④ Other matters related to the Withdrawal of the Purchase Order pursuant to this Article shall be governed by the provisions in the Electronic Commerce Act.
① The Member may request a refund for the Paid Product that have not been opened or used, and the Company shall issue refunds in accordance with the relevant laws and regulations in response to the Member’s request for a refund. However, such refunds are only available for the Paid Product that has been purchased for a fee.
① The Member or the Company may terminate the Purchase Contract for the Paid Product if the other party fails to fulfill its obligations under the contract for a considerable time.
② The Company may immediately terminate the Purchase Contract for the Paid Product, if it is confirmed that the Member committed an act described in paragraph 1 or paragraph 7 (limited to permanent use restriction) of Clause 5.2.
① The Company shall be exempted from liability for its failure to provide the Paid Product as stipulated in the Purchase Contract due to a natural disaster or any other equivalent force majeure situation.
② The Company shall be exempted from liability for its failure to provide the Paid Product as stipulated in the contract for reasons attributable to the Member, unless there is an international or grossly negligent act done by the Company.
③ The Company shall not be liable for any dispute arising between the Members or between a Member and a third party in connection with the Paid Product.
The Member shall not assign its contractual status, rights or obligations under these Terms and Conditions to another person, or dispose any of its rights or obligations, including a transfer of the rights or obligations for the purpose of mortgaging, etc.
① If the Member suffers any damages such as inability to use the Paid Product properly due to an intentional or negligent act of the Company, the Company shall make the best efforts to resolve the issue and properly compensate for such damages.
② The Company shall operate a mobile application “My > 1: 1” to resolve issues raised by the consumers, such as consumer’s damage compensation requests, complaints and dispute resolution and refunds.