WEVERSE JAPAN Inc.

MOON, JISOO

2-2-11izumisibadaimon Bld.2kai, Shibadaimon, Minato Ku, Tokyo To, 105-0012, Japan

jpsupport@weverse.io

Mail-order business on the Internet

CD・DVD・Merchandise of celebrities and artists

・Shipping fee
・Convenience store payment fee
・Consumption tax

1. Credit cards
  ・JCB
  ・Visa
  ・Mastercard
  ・American Express
  ・Diners Club
2. Convenience store payment
  ・LAWSON
  ・FamilyMart
  ・Daily Yamazaki
  ・MINISTOP
  ・Seicomart
3. Payment by Mobile
  ・PayPay
  ・LINE Pay
  ・Merpay
  ・au PAY
  ・Rakuten Pay
4. PayPal
5. Weverse Shop Cash (Loyalty points)

1. Required to pay once the credit card payment, payment by Mobile, PayPal payment, or the order is made
2. Required to pay in 2 days of making convenience payment

Sagawa Express, Yamato Transport, Japan Post

■ General products

General products will be shipped within approximately 5 business days from the completion of payment.

■ Pre-order products

Pre-order products will be shipped sequentially within the shipping schedule stated on the product details page.

※ Due to preparation for shipment, the order of shipment may vary.
※ Depending on the arrival status of each product and the order situation, there may be delays compared to the schedule.
※ If there is a significant change in the schedule, we will inform the concerned customers.
※ Even if you cancel your account or membership after placing an order, the product will be shipped.

We do not accept cancellations, exchanges, or returns of products due to customer preferences.
If there is a defect in the product or if a different product from the one ordered arrives, please contact us within 8 days after receiving the product (within 8 days from the completion date of delivery, counting the completion date as day 1).

■ Cases where exchanges and returns are not accepted

・Exchanges and returns due to customer preferences (such as size not fitting, different from the image, or ordering mistakes)
・Cases judged to be within the range of good products according to Weverse Shop JAPAN standards (scratches, bends, rubs, dents, tears, stains, etc., on packages, outboxes, cases, enclosed items, etc.)
・If it has been more than 8 days since the completion date of delivery
・If there is a loss or damage to the product tag
・If the product has been used
・Cases of damage, soiling, or odor (perfume, tobacco, etc.) occurring at the customer's location, or if signs of use are observed
・If the product has been washed, repaired, or customized
・If it has been stated in advance that exchanges and returns are not possible
・If returned without prior notice

If a replacement product cannot be provided, we may refund the product price.

If the customer refuses to accept a receipt (including cases of extended absence or incorrect address), we will treat it as a cancellation. We will refund the product price, so we kindly ask you to place your order again.
※ Regarding out-of-stock items or items that have ended sales, it is not possible to place an order again.
【Important】
We cannot assume the obligation to keep items returned due to extended absence, incorrect address, or unknown change of address.
We will refuse to accept product refusals. If deliberate refusal of receipt or similar actions that significantly affect our business occur repeatedly, we may suspend the use of all shopping services in the future. Please be aware of this in advance.
In case of malicious breach of contract, we may take legal action, including criminal and civil measures.

Inquiry Form: help.weverse.io/weverse
Business hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding Saturdays, Sundays, and Japanese Public Holidays)
※ Inquiries via the form are accepted 24 hours a day.
※ Depending on the inquiry situation and content, it may take some time to respond.

050-5050-8570
Business hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding Saturdays, Sundays, and Japanese Public Holidays)